Horrible!!! After reading Jessica's review, unfortunately must say that I had a similar experience. I have never had such poor service period!

Our Server was nice and upbeat in the beginning; however, after taking our orders, he disappeared and rarely came back. When two of our party of seven did not receive their dishes, he walked by us several times (a time span of 15 minutes) without a second glance – at this point, those of us who had received our meals had begun to eat. We had to ask a busboy to find our waiter so he could explain what was going on with the order... when he finally came (after another 10 minutes) he offered no explanation or apology as to why the food wasn’t out. Instead he became defensive, rude, catty and argumentative when all my girlfriend asked was “what happened to our meals?”. He apparently failed to order theirs – which is fine, everyone makes mistakes and the situation could have been resolved with a simple short explanation or offering a drink during the wait but he actually started to yell at her! He said things like “what do you want me to do?” and “do you want me to cancel your order?”... I don’t think I’ve ever been asked if I wanted my order to be canceled at a restaurant where I’ve come to eat. I actually lost my appetite after witnessing this argument.

To whom it may concern:

My Name is Jessica and I just recently had my worst dining experience! The name of the restaurant is Nikki Grove located in the Sonesta Hotel in Coconut Grove. It is a fairly new Hot Spot restaurant. I went with a couple of girl friends for dinner and had the most terrible service.

We arrived at the restaurant at about 8:30 PM. We were seated and within 5 minutes after the waiter came
to our table told us the specials and left. He must have walked past our table about 15 times for the next 30 minutes without even acknowledging our presence. When we asked someone in the wait staff to get our waiter he yelled at the young lady "How dare they ask anyone to get me I go when I am ready!!! I do