Bedroom Bits: What Hospitality Details Make a Hotel Memorable?

While staying at Old San Juan’s El Convento Hotel, peeking from my pillow were two, tiny Dove chocolates and a handwritten note that said: “Thank you, Dinkinish. We love having you here.” Ever the romantic, I thought the handwritten-thing was a sweet, personalized touch. Sure, I love stocking up on the Bvlgari lotions and soaps at The Ritz, but it’s these thoughtful rock star- tokens that distinguish hotel hospitality from hotel nostalgia. What makes you go back to your favorite hotel?

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