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Average rating based on 5 reviews.

1.6

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0

dabritton

1

Posted on Fri, 05.24.2013 @ 10:04

READ THIS FIRST!! (KARMA DAMAGED MY CAR) I had been pretty satisfied with the customer service and quality of work I received at Karma. But the ULTIMATE test of a good company is how they deal with mistakes when they mess up. Karma performed an "acid wash" hard water removal on my car and damaged ALL OF THE GLASS on my SUV -- AND my driver side rearview mirror -- and they are not taking ANY responsibility for it. After driving away from Karma a few months back, I thought the guys has missed a section on the upper corners of my windshield. I drove back and asked them to wipe it off. The manager said that I had "hard water" deposits (probably from parking in range of a sprinkler system at my old apartment). He suggested the next time I come to request a "hard water removal" process and that spots would go away. The next time I came in, I requested the treatment. But it was pretty expensive. Since I was only really concerned with removing the spots on the top corners of my WINDSHIELD, I asked if they could limit the treatment to just the glass. They agreed and prorated the fee. That day I left with pretty great results. The manager suggested I come back AGAIN and have the BODY and CHROME treated the same way. So I did: I returned a few weeks ago, told them I had the glass done last time and asked that they only treat the body and chrome (so I didn't have to pay the high cost of the ENTIRE treatment). The manager agreed and, again, charged me a prorated cost to do just the BODY of my car -- NOT the glass. My car is finished 60 minutes later. I pay and leave. At first glance the car looked good. However while driving away I noticed that my windshield had this hazy, almost pixelated effect all over it. I also noticed my driver's side mirror had this "frosted" coat over it. Assuming someone used the wrong towel to dry the inside of my windshield, I drove back to have them clean off the residue. The manager said he had noticed the problem and brought a couple guys over with scrubber pads to scrape off the junk off my mirror -- but that made it look TWICE as horrible! Their scrubbing efforts did NOTHING to correct the damage to my windshield and windows. The manager (Marvin) said he thinks acid must have got BEHIND the mirror as he was spraying it and it "ate off" the back coating? He said he'd ALSO seen the SAME effect on windshield glass at least one other time at Karma, but that customer may have had "defective glass" and the dealer replaced it for that person? After going back and forth for 3 weeks with their owner, Freddie Elias, Karma's position is (and I'm quoting his TEXT message to me): "We feel we have not caused the damages to your vehicle as this is the same product we have used in thousands of cars… We feel this is a defect in the glass not a cause of the product. Feel free to provide your [insurance] agent with my name and number should they need to communicate with me." TRANSLATION: Sorry, buddy, we're not claiming ANY responsibility -- you're on your own to work this out! A defective rear-view mirror AND defective windshield? What?? Really?? Come on… Oh! But then, as consolation, they offered me a few free detail sessions for my inconvenience?? The PRODUCT may be the one they always use but someone must have done something wrong WITH the product because I LEFT Karma with a damaged vehicle. I know the treatment POTENTIALLY works -- it worked well for me the first time -- but SOMETHING went wrong THIS time and Karma needs to do the right thing to correct it. Heck, they weren't even supposed to TOUCH my glass this time. Their denial of responsibility is illogical. It's like telling a customer "We know you didn't ASK for a wax job, but we threw one in for free. Oh, and we DAMAGED your car while we gave you the free wax, but we waxed your car like we waxed all other cars. So we're not claiming ANY responsibility for the damage we did to your car during the free treatment that we wen't supposed to do anyway…" -- ?? Per their request, I have had the glass inspected at both the dealer AND at an independent windshield repair and neither say there are any known issues with my model's windshield -- my glass is not "defective." They say chances are the OTHER unfortunate soul who suffered the same malpractice at Karma was probably still under factory warranty and that the dealership replaced his glass as a courtesy. My SUV is FOUR years old now so I don't have that option. Instead, I now have to go through all the hassle of settling this with a claim against Karma. If I can save ONE soul the hassle of going through this with Karma, then writing this review is worth it. Karma may do this treatment on "thousands of cars" but their fail rate is apparently a damaged vehicle in 1 out of 1,000. Don't let the next damaged vehicle be yours.... Read more

1

bhensler

1

Posted on Thu, 12.02.2010 @ 10:40

They ruined the tint on my car, and then said "the tint was old" when in fact I had no problems with it before. When I asked why they didn't stop making a mess of it when they noticed something was wrong, he just repeated, "it's old". Come on... if you screw something up admit it, and we're good. Lie about it, I will tell the whole world not to give you business. Don't patronize liars... there are a plenty of other good car washes in the area.... Read more

11

mary111

1

Posted on Sat, 12.26.2009 @ 09:57

1 Star because you have to sit outside in the heat. No indoor areas unless you want to spend $20 on a sandwich. Then dont use the restroom! It's a porta Potty like a construction site. The wash wash ok but only if you have a hour and don't mind them trying to hustle you for every detail service in the world.... Read more

11

bmfld2004

4

Posted on Tue, 03.24.2009 @ 16:08

I don't know what this guy is talking about, Karma's regular wash is every other place's detail. For 17 bucks they hit the inside, outside, rims, everything. They even had two managers inspect my VW to make sure it was done right! Plus I want to go back and eat at their restaurant. ... Read more

11

bearnurse

1

Posted on Tue, 08.05.2008 @ 18:35

I AM NEW TO MIAMI FROM CALIFORNIA. I READ ABOUT KARMA BEING ECCO FRIENDLY AND USING GREEN PRODUCTS. THE RIGHT UP WAS STELLAR. SO I TRIED . WELL IT IS NOT ALL THAT IT IS SAID TO BE. VERY EXPENSIVE AND AND MY CAR WAS STILL NOT CLEAN. WHEN I DROVE INTO THE CAR WASH THERE WAS NO DESIGNATED AREA TO GO TO AND NO ONE THERE TO DIRECT YOU. I EXPLAINED I JUST DROVE FROM CA AND NEEDED THE FRONT BUMPER TAKEN CARE OF BECAUSE OFTHE BUGS . I PAID 70.00 FOR A HAND WASHED AND WAX JOB AND INSIDE DETAILING. I HAD TO GO OVER THE INSIDE WITH MY OWN ARMORAL AND MY FRONT BUMPER WAS NOT CLEANED I HAD TO GO OVER THAT AS WELL. I TIPPED THE GUY WHO BROUGHT MY CAR UP TO ME AND FROM THE FIRST VIEW IT LOOKED GOOD I TIPPED HIM 3 DOLLARS FOR BRINGING UP MY CAR AND HE COUNTED IT IN FRONT OF ME AND SHOOK HIS HEAD LIKE IT SHOULD HAVE BEEN MORE FOR MOVING MY CAR 6 FEET. I CAN TELL YOU I WONT BE REPEATING A VISIT THERE.... Read more

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It’s one of those only-in-Miami concepts: Hire an AIA award-winning Arquitectonica alum architect to design a neighborhood car wash that doubles as a tapas/wine bar and outdoor art exhibition space. Handwashing and detailing takes at least an hour, but the time passes painlessly over organic boutique wines, artisan beers (including high-alcohol Belgian brews) and elegant finger food ranging from an assortment of imported olives to imaginative baguette sandwiches for both carnivores (jambon Serrano and St. Andre cheese) and vegetarians (brie, walnuts and honey).

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