Boutique of the week: Kore

Natallye Alzerrca, 21, manager of Kore Boutique at Kore Boutique. Photo: Alexia Fodere.

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nne340

Posted on Wed, 11.04.2009 @ 09:38

On Dec 30. 2008, I purchased a purple blouse from Kore. Prior to purchasing this merchandise, I noticed comestic problems in the lower region of the top. The sales representative and the Manager (Natallye Alzerrca) looked at the top and decided to give me a 15% discount. When I took the top home, I noticed more damamged to the blouse in the upper left region that was not visible due to the overlapping of the collar. Couple days later, I returned to Kore and showed the sales rep the damaged to the blouse. She refused to exchange the blouse for a new one. I requested to speak to the manager via phone, who initially decided not to give the exchange but reluctantly decided to approve an exchange for a new blouse. The Manager requested that I return the next day for the new blouse since it was not in stock in the store at the time. I requested the sales rep to notate this on my receipt, which she did (see receipt attachment). I returned to the store on Feb 03, 2009 to pick up the new top promised to me by the Manager. The sales rep attempted to give me the old top and told me that the Owner refused to accept the exchange. I requested to speak to the Owner but I was told that he was not available. I then again, requested to speak to the Manager that granted the exchange. The Manager said via phone to the sales rep that she has no time to talk to me and she will call back. I was furious my both responses and decided to leave the damaged blouse with the sales rep. I have been a loyal customer of Kore and I've purchased numerous tops and accesories. Because of this incident and poor customer service, I will no longer purchase any items from Kore Boutique and will encourage my peers and collegues to the same. ... Read more

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Boutique of the week: Kore

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By Annie Vazquez

Situated along the Biscayne Corridor, Kore is stocked with cheap-chic clothing, shoes and accessories, all from L.A. and priced under $110. Brands like Rubber Ducky, Sole Mio, Do&Be, The Hanger and Lush are best-sellers.

"Our client is open-minded and urban," says 29-year-old Danny Sanchez, owner of Kore. "You wont find her partying every week at South Beach clubs, but you'll probably see her hanging out in the Design District," he adds while thumbing through clothing racks and chatting with store manager Natallye Alzerreca.

Aside from owning Kore, which was in the Upper Eastside before it relocated four months ago, Sanchez has two others: Mia on Bird Road and Addict, slated to open Friday in North Miami Beach.

"I grew up in the fashion business," touts the St. Brendan alumnus, who ran his first store in Coconut Grove straight out of high school with his savings and some help from his parents. "My grandmother use to sell Tahari suits when she came from Cuba and my mom worked in retail since she was 15," he says.

Sanchez's spunky store is mostly bathed in white, but the monotony is broken up by a lacquered-acetone stained floor, unfinished ceiling, rainbow-speckled curtain and framed art work. There are orange and purple print dresses, flowy polka-dot blouses and a variety of this summer's ubiquitous maxi dresses.

The shoe selection includes heels and bejeweled sandals by Bamboo. Nearby, an assortment of nameless bowling bags, purses and clutches all sit on top of tables. Jewelry from oversized rings to charm bracelets and dainty necklaces is spread across the check out table.

As for shopping at his store, Sanchez offers one piece of advice. "If you like it, buy it," he says. "I only buy a few select pieces and what's here today will be gone tomorrow."

Kore, 2925 Biscayne Blvd., Miami; 305-573-8211

Published: 8/08

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